Managing your account

This page explains what you can do as an admin to manage your HackRisk account in the portal.

Admin dashboard

The Admin Dashboard gives you a quick overview of your account, with panels for recent scan activity, user status, subscription information and staff training. It is a summary. Each area has its own tab with more detail.

Portal users

Use this area to manage portal access for standard and admin users. You can see which users have verified their accounts and signed in, and you can reset a user's password or multi-factor authentication (MFA) when needed.

To add someone, select the plus [+] button. They receive an email asking them to verify their account, and during that process they set a password and configure MFA. MFA is required to access the portal.

User logs

User Logs records how people access the portal. For each user you can see:

• The IP address they used.
• Whether they are currently online.
• If not, when they were last active and which page they last viewed.

Subscriptions

You can upgrade from a trial to a paid subscription from the Subscriptions tab.

1. Select Upgrade your account.
2. Choose the subscription plan that suits you, and any add-ons you want.
3. At checkout, enter your billing address and card details. VAT is only applied when your billing address is in the United Kingdom.
4. Review the order summary and complete the payment.

When payment succeeds, your account is upgraded immediately and you receive the allowances included in your plan and add-ons.

Staff training

The Staff Training page is not available during a free trial. It becomes available when Training and Phishing is added to your subscription.

From here you can connect the portal to Microsoft 365 to synchronise users, or add users by CSV import. Once users have been added, you can manage them from the same screen. See Security Awareness & Phishing for more.

Domains

The Domains page shows the domains registered for HackRisk scans, with the status of each one.

If a domain is listed but is not being actively scanned, and your subscription has enough allowance, you can select the available buttons to add it as a target. To add more domains, use the subscription checkout page.

Pending access requests

If someone tries to register for HackRisk using a domain that is already linked to an existing account, they do not get a separate account. Instead, their details appear on the Access Requests page for the attention of your account admin. A portal admin can either add the person to your account or deny access.

Permission requests

Permission Requests relates to Supply Chain Risk. It shows which other HackRisk organisations have asked to view your scores, your documents, or both. You can accept or decline each request individually.

Compliance certificates

The Compliance page lets you upload and manage certificates so they can be shared through Supply Chain Risk. To add one, select the plus [+] button, choose the document type and upload the PDF.

Questionnaires

Questionnaires sent to you by other organisations are completed from the admin area. See Supply Chain Risk for how they work.